terms & conditions
privacy policy
some useful stuff

1. FACILITIES AND SERVICES:

1.1 Strict depth limits are applied for all divers as follows:

  • Open Water Divers: 18 meters / 60 feet
  • Advanced Open Water certified divers: 30 meters / 100 feet
  • Deep specialty divers: 40 meters / 131 feet

1.2 Diving tours in Cozumel National Marine Park has a mandatory Reef Tax is required. This tax is a contribution for local conservation and as support for the local community.
1.3 The use of alcohol and drugs before diving is strictly prohibited.
1.4 Dragon Divers Mexico is not responsible for accidents or injuries occurred within the premises of the diving center or hotel. Please be careful, it is a wet and slippery environment.
1.5 Customers must pay the cost for the replacement of lost or damaged equipment. Make sure your equipment is properly returned to your staff member.
Replacement costs:

  1. Regulator rinsed without the dustcap on: 50 usd
  2. Belt: 10 usd
  3. Weights: 8 usd/piece
  4. Wetsuit: 100 usd
  5. Fins: 30 usd
  6. BCD: 300 usd
  7. Regulator: 400 usd
  8. Mask: 30 usd
  9. Snorkel: 15 usd

1.6 Dragon Divers Mexico respects the wishes and needs of each client with respect to all existing organizations or federations. We offer our services to almost all, as they are: CMAS, SDI/TDI, SSI, RAID, NAUI, IDA, ACUC and PDIC.

2. RESERVATION AND CANCELLATION POLICY

2.1 Excursions can be rescheduled due to “bad” weather.
2.2 All Dive, Courses and Excursions will start as scheduled, without further notice from Dragon Divers Mexico.
2.3 Cancellation by Dragon Divers Mexico due to any reason will result in 100% refund.
2.4 Rainy or cloudy weather are no valid reasons for cancellation by client, we strictly follow harbor master recommendations on when to cancel a tour.
2.5 Cancellation more than 30 days prior the Dive, Course and Excursion date: 100% refund.
2.6 Cancellation 30 – 3 days prior the Dive, Course and Excursion date: 30% fee is charged.
2.7 Cancellation within 72 hours prior the Dive, Course and Excursion date: 50% fee is charged.
2.8 Cancellations due to sickness or other medical condition, which prevents client from diving or excursion: We would request a written statement of a doctor, in which case we will do everything possible to reschedule the dive, course or excursion date without extra cost. If rescheduling isn’t possible within holiday’s time frame Dragon Divers Mexico will refund 100% of the payment.
2.9 A “No Show” or Cancellations without notice or same day cancellations: No Refund.

Dragon Divers Mexico will do everything possible to solve any dispute. Please give us a chance to solve any problem you have, by addressing them before you fly back home. Here, we have the best options for a good outcome.

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3. MEDICAL POLICY:

In Dragon Divers Mexico we make your safety our highest priority. Prior to all diving activities and courses with us you will be required to read and complete a medical questionnaire which will identify any pre-existing condition which may affect your safety while diving. To see a copy of this medical questionnaire, please click here ››.
A positive response to any of the questions in the form would mean that you must seek to obtain a written/signed medical clearance from a certified doctor or diving physician prior engaging in in-water activities.

3.1 A written/signed medical clearance from a diving physician is required for following medical conditions:

  • History of heart surgery, heart disease, heart attack or stroke (CVA)
  • History of high blood pressure combined with subscription of “Betablockers” to regulate hypertension
  • History of lung surgery, pneumothorax or collapsed lung
  • Asthma, if client generally carries an emergency inhaler
  • History of Epilepsy, convulsions or fainting
  • History of Diabetes
  • History of diving accident or diving sickness (such as DCS)
  • All of the above are potentially life threatening medical conditions when scuba diving, therefore we will accept a medical clearance only from a proper diving physician

3.2 For all other medical situations which would merit a “Yes” answer on the medical questionnaire, a medical clearance from a certified doctor in general will suffice.

These steps are taken with your safety in mind and in an attempt to reduce the risk of injury or death while diving.
For further information, contact us at: office@dragon-divers.com
Please note that Dragon Divers Mexico maintains the right to allow a guest to dive based on medical or any other reason.

4. Privacy Policy

This Privacy Policy governs the manner in which Dragon Divers Mexico collects, uses, maintains and discloses information collected from users (each, a “User”) of the dragon-divers.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Dragon Divers Mexico.

4.1 Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

4.2 Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

4.3 Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

4.4 How we use collected information

Dragon Divers Mexico may collect and use Users personal information for the following purposes:

  • To improve customer service
  • Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To improve our Site
  • We may use feedback you provide to improve our products and services.
  • To send periodic emails
  • We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

4.5 How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

4.6 Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

4.7 Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

4.8 Changes to this privacy policy

Dragon Divers Mexico has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

4.9 Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: office@dragon-divers.com

Thanks for diving with Dragon Divers.

This document was last updated on October 17, 2015